Back Office Service Manager
- Hiring Organisation
- Hays
- Location
- Watford, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £80,000
Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back-office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high-quality documentation and reporting Self-motivated, results-oriented, and able to work both independently and collaboratively Desirable: Experience leading … matrix environment Knowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance ...