Service Desk Manager
Welwyn Garden City, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
MSP Talent Bridge Ltd
using PSA tools (e.g., HaloPSA). Familiarity with RMM platforms (e.g., Ninja). Knowledge of IT Glue, Microsoft 365, Azure, and Ubiquiti solutions. Key Performance Indicators Customer satisfaction and SLA achievement. Ticket management efficiency and resolution rates. Team development and retention. Implementation of service improvements. More ❯
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