3 of 3 Remote/Hybrid Change Management Jobs in West End of London

Microsoft applications, helping customers maintain stable, secure and high-performing services. You will investigate and resolve complex technical issues, deliver minor enhancements and approved change requests, and contribute to the ongoing improvement of supported applications and services. Working closely with customers and internal teams, you will … engagement and hands-on development in a managed services environment. Key Responsibilities Provide Level 3 support for business-critical customer applications. Deliver application enhancements, change requests and project work across customer portfolios. Investigate and resolve complex incidents, defects and performance issues. Work directly with customer stakeholders to gather requirements ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … those in vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department ...

High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution of our UK Customer Success function. … focus, agility, and an obsession with impact. For this role, you’ll also bring Proven people-leadership experience managing a Customer Success or Account Management team within B2B SaaS (HR, Payroll, recruitment Tech is an advantage) Demonstrated track record running a team with quota-bearing expansion targets, owning commercial ...