Customer Success Manager
- Hiring Organisation
- Matchtech
- Location
- West End, London, Tong, Bradford, West Yorkshire, United Kingdom
- Employment Type
- Permanent
automation and efficiency. Key Responsibilities: Client Onboarding: Own the end-to-end onboarding process from sales handoff to client go-live, including technical setup, data validation, and client training. CS Automation & AI Operations: Design and deploy AI-powered workflows, evaluate and adopt AI tools, and set the operational foundation … feedback into actionable product tickets, communicate product updates, and support rollouts of new modules. Technical Issue Resolution: Diagnose and resolve issues stemming from configuration, data quality, or user error, and escalate confirmed bugs with clear reproduction steps. Job Requirements: Significant experience in a client-facing B2B SaaS role ...