1st Line Support Analyst
- Hiring Organisation
- Office Angels
- Location
- West End, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £30000/annum
contact for IT incidents and service requests. You'll provide 1st line support, troubleshooting a range of issues, and ensuring smooth operations across our Microsoft-centric technology stack. Plus, you'll get a chance to grow your skills with exposure to selected 2nd-line activities! Key Responsibilities: Deliver friendly … face and remotely. Log, manage, and resolve incidents and service requests using the Halo ticketing system. Troubleshoot issues related to: Windows 11 devices Microsoft 365, including Exchange Active Directory user administration Laptops, desktops, and peripheral hardware Escalate unresolved issues to senior IT team members when necessary. Support meeting rooms ...