5 of 5 Remote/Hybrid Customer Experience Jobs in West London

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

sales team based in Uxbridge. This is an exciting opportunity to join a forward-thinking business with a strong reputation for creativity, innovation, and customer experience. The Role This hybrid position will play a key role in driving new business opportunities, developing strategic client relationships, and supporting sales growth … closely with senior sales leadership, marketing, and wider commercial teams, you will identify new prospect accounts, build pipeline opportunities, and help enhance the overall customer journey from initial engagement through to account development. This is an ideal opportunity for a commercially minded sales professional with experience in business ...

Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation. Role: You will act as the Strategic IT Business Partner … Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey. Ownership of the D2C Applications landscape across Retail & Digital channels. Leading cross-functional planning and stakeholder engagement. Managing vendors & coordinating with international IT teams. Driving Digital Transformation & Continuous Improvement initiatives. Technology & Functional ...

User Researcher to join a collaborative Product Design team, driving user-centred research across digital products. You will play a key role in shaping customer experiences by delivering actionable insights through qualitative and quantitative research methodologies. Location: Uxbridge (Hybrid) Daily Rate: Flexible Inside IR35, Either through PAYE or Hays … execute research studies including interviews, usability testing, and workshops Translate research findings into clear, actionable recommendations for stakeholders Champion users need to enhance customer experience and digital journeys. Maintain documentation and communicate research outputs effectively across teams Key Requirements 3+ years of experience in digital research within ...

external services to enable new functionality Collaborate with founders and commercial teams to deliver impactful improvements Take ownership of key areas of the customer journey (PDP, cart, checkout) 🎯 What Success Looks Like You’re delivering visible improvements within your first 4–6 weeks The site becomes faster, smoother … Integrations are stable, scalable, and well maintained You become a trusted technical partner to non-technical stakeholders ✅ What We’re Looking For Core: Proven experience as a hands-on Shopify Developer in a DTC/eCommerce environment Strong expertise in Shopify Liquid and Online Store 2.0 Experience with ...