2 of 2 Remote Customer Experience Jobs in West London

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to … improve the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to More ❯

new business activity and new logo prospecting. You will drive sales for the Experian Identity and Fraud product suite including data services, analytical capabilities and software solutions throughout the customer lifecycle, to help our client's combat financial crime, improve customer experience and meet compliance and regulatory requirements. Responsibilities: Ensure sales objectives are translated into specific plans … and targets. Ensure clients have a smooth and harmonious experience of the sales process. Within your accounts, you will develop long-term (1-3 year) and tactical, short-term sales initiatives and programmes to achieve overall strategic plans. Participate in the development of the overall strategic account plan(s). Provide accurate forecasts built from granular data and insight … providing current and future market trends and competitive activity. Qualifications Business development experience gained within the identity, verification, fraud or fincrime market. Experience building and maintaining client relationships to increase satisfaction and loyalty. Proficiency in identifying opportunities for upselling and cross-selling software and platform solutions. Engage and share information to support high-level stakeholder engagement and negotiation. More ❯