Technical Support
- Hiring Organisation
- Stott & May Professional Search Limited
- Location
- Uxbridge, London, United Kingdom
- Employment Type
- Contract
line technical support to customers via phone, email, and live chat for Motorola's flagship camera systems. - Diagnose and troubleshoot issues related to software, firmware, and hardware-such as zooming problems or operational glitches-working collaboratively with engineering teams if necessary. - Manage support cases within SLA frameworks using CRM tools … similar CRM preferred but not required). Nice to Have Skills: - Experience supporting CCTV systems or security cameras. - Knowledge of camera hardware and firmware intricacies. Other Requirements: - Comfortable working four or more days in-office each week. - Must be detail-oriented, proactive, and collaborative in a fast-paced support environment. ...