3 of 3 Remote/Hybrid Incident Management Jobs in West London

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

compliance with relevant legislation, regulatory requirements, and sector guidance. Work closely with senior leaders, service owners, and technical teams to ensure effective security monitoring, incident detection, response, and recovery. Provide oversight and assurance for third-party and supplier security risk management. Build strong working relationships across the institution … embed a culture of shared responsibility for data protection and cyber security. Lead LSSTs cyber incident management and business continuity arrangements, ensuring institutional preparedness. Provide expert guidance on incident response processes and support local response arrangements. Coordinate and lead the institutional response to significant cyber or information ...

Retail & eCommerce operations including: Retail SAP S4/HANA & POS Retail Store systems. Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms. Master Data Management through Retail & Ecom systems & PIM. Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A. Key Responsibilities: Strategic Partnership & Demand … Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems ...