2 of 2 Remote Problem Management Jobs in West London

an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or … external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a 'cloud first' M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack … support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software More ❯

an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or … external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a ‘cloud first’ M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack … support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software More ❯