10 of 10 Remote/Hybrid Service Design Jobs in West London

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description We're looking for a strategic, systems-minded Service Designer to join our growing design capability. Youll work at the heart of multidisciplinary teams to shape end-to-end services that … accessible, efficient, and centred around real user needs. Service Designers at our client work across the full-service lifecycle, from discovery through to live. Youll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that ...

hire great people, think big, and provide world-class service. As part of our ongoing evolution, we continue to define, embed and mature our Service Design, Service Transition and Project Delivery practices. This role sits within our central team of Service Project Managers who drive excellence … across transition, delivery and operational readiness. We are seeking a highly skilled and dynamic Service Transition & Project Manager to lead the seamless delivery of IT projects and transition activities from implementation through to operational handover. You will work across service transition, project governance, change management and continuous improvement ...

them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description We're looking for a strategic, systems-minded Senior Service Designer to join our growing design capability. Youll work at the heart of multidisciplinary teams to shape end-to-end services that … accessible, efficient, and centred around real user needs. Service Designers at V1 work across the full service lifecycle, from discovery through to live. Youll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions. Youll ...

multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision-making at every stage. Beyond projects, youll influence service strategy, foster a user-first mindset in client organisations, and strengthen our clients user research practice by mentoring colleagues and sharing expertise across … thrives in client-facing settings, can confidently lead discovery and delivery activities, and has a proven track record of working to the GDS Digital Service Standard . Responsibilities Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions. Proactively contribute ...

Head of Service Transformation and Digital Location : London hybrid working, with at least three days per week at an Open Age centre (W10, SW3, SW1V) Salary : £50,000£55,000 per annum, depending on experience Contract : Permanent, full-time; applications for 0.8 FTE considered Lead meaningful change for older … experienced transformation leader to improve our services, strengthen our digital capabilities and increase our impact for older people across London. This is primarily a service transformation and change leadership role, supported by strong digital knowledge. You will help colleagues embrace new ways of working and ensure our services, systems ...

that meets user needs and makes complex concepts, processes and language easy to understand and use. Youre able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. Youre able to participate in user research activities … both qualitative and quantitative research evidence to inform the design of content and user journeys. You contribute to prototype development and take part in user testing to improve content interactions. Youre experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision-making ...

engenders a richer, more creative environment – one in which our people, clients and end-users can all benefit. Requirements We're looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients. … business and user needs, who's keen to develop their ‘T-shaped' skills and is not afraid to take on new challenges User-centred design You understand user-centred design activities at all levels, from the ‘big picture' through to detailed interaction, visual, content and information architecture design. ...