3 of 3 Remote/Hybrid Service Management Jobs in West London

reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. … strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management ...

solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing … audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device performance and operational KPIs to improve reliability and service delivery Implementing process improvements and driving operational excellence Supporting compliance, certification activities and technical governance What we're looking for Proven leadership experience within ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...