9 of 9 Remote/Hybrid Service Management Jobs in West London

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks … service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions(EPS) is a leading … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

well invest in you!.? Job Description Here at Version 1, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team provides … services as quickly as possible and minimise customer, financial and reputational impact. Operating as a central coordination function, the team brings together technical experts, service owners, leadership teams and external partners during high-pressure situations, ensuring incidents are managed consistently, communications remain clear, and business priorities are understood throughout ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership ...