1 of 1 2nd/3rd Line Support Jobs in the West Midlands

a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd / 3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to … and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches) Experience of using cyber security products including AV, email security, firewall configuration Project delivery including PC / laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks Excellent problem-solving abilities, with a logical, analytical approach Clear and effective communication skills (both written and … verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd / 3rd Line technical role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but More ❯