3 of 3 Remote 2nd Line Support Jobs in the West Midlands

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer, you will provide the customer-facing interface for support queries, while also working in conjunction … with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first-class support to our More ❯

home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Bromwich. If you enjoy solving problems, providing outstanding client service … and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in … managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: · Owning, updating, and progressing support tickets to give clients confidence in our service. · Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. · Organising and More ❯

needs, and deliver excellent service. Watch your IT career take off with us. Requirements The ideal candidate will have a proven track record in 2nd Line support. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications. Strong Microsoft 365 and Azure More ❯