the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
Worcester, Worcestershire, UK Hybrid / WFH Options
Getronics
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
Wolverhampton, West Midlands, UK Hybrid / WFH Options
Getronics
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
Stoke-on-Trent, Staffordshire, UK Hybrid / WFH Options
Getronics
the Operations Tower comprises of 5 highly experienced team members managing medium sized customers with complex environments. The team provides third level operational and project support specialising in IBMAIX and IBMi systems. What to expect: The primary requirement of role is to provide IBMAIX & IBMi operational and project support within a managed services to key customers … ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBMAIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams More ❯
