Service Desk Analyst
- Hiring Organisation
- Hexaware Technologies
- Location
- Birmingham, England, United Kingdom
unresolved issues promptly to avoid prolonged downtime. Use ITSM tools like ServiceNow to manage tickets and workflows efficiently. Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively. Soft Skills Exceptional customer service skills , with the ability to handle complex and high-pressure situations calmly ...