Process and Systems Improvement Manager
- Hiring Organisation
- Blues Point Ltd
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
change into the business, ensuring processes are efficient, well-documented, and aligned with wider strategic goals. This role combines people leadership, business analysis, and continuous improvement, with a strong focus on delivering tangible operational benefits. Key Responsibilities • Lead and manage a team, setting standards, driving performance … operational teams, owning and shaping their change roadmap • Map and maintain customer journeys, data flows, and end-to-end processes • Identify inefficiencies and drive continuous improvement initiatives across systems and processes • Oversee the delivery of change, including testing, defect management, and hypercare support • Develop and maintain process ...