2 of 2 Remote Conversational AI Jobs in the West Midlands

Project Manager to lead the execution of transformation initiatives across IT, customer operations, and commercial support. Current priorities include: Implementation of Customer Pre-Payment Technology. Proof of Concept for Conversational Voice AI Agents. Integration of acquisitions into core SOPs and ways of working. You will be responsible for taking defined initiatives through to delivery - on time, in scope … and support teams Contact Centre leadership Field Operations and depot managers Commercial and Finance teams Subject Matter Experts and project coordinators Digital agency and platform delivery partners Telephony and Conversational AI technology providers Other integration vendors and implementation partners Selection Criteria: - Essential: 10+ years’ experience delivering cross-functional business or IT projects in dynamic environments. Proven ability to More ❯

and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must have extensive experience in the contact centre industry with deep skills and understanding of a wide range of contact centre products, and More ❯