2 of 2 Remote/Hybrid Conversational UI Jobs in the West Midlands

with hands-on Cognigy development experience to design, build, test and optimise AI-enabled customer and adviser experiences. The primary focus is developing conversational AI and automation solutions in Cognigy and integrating them with NICE CXone. You will build and maintain Cognigy conversational journeys, including intents … CXone. Develop solutions using Autopilot, Copilot and related CXone AI capabilities alongside Cognigy-based solutions, according to the use case. Build and maintain conversational AI journeys in Cognigy, including intents, entities, dialogue flows, prompts and escalation paths. Develop Cognigy self-service use cases with clear containment, fallback ...

Responsibilities: Act as a senior engineer within a delivery team, providing technical direction and leading by example in design, implementation, quality, and operational ownership. Own features and technical improvements end to end, from understanding the ...