2 of 2 Design Thinking Jobs in the West Midlands

on user needs. You are an expert practitioner able to both oversee and lead teams as well as delivering high quality research yourself. You shape and lead user-centred design teams to ensure delivery of our contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards. You are an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You manage, coach and develop a small number of staff, with a focus on managing performance and assisting in their career development. You'll be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and … Able to communicate and influence effectively at all levels, driving action and impact based on user insight. Strong stakeholder management skills. Excellent commercial awareness. Broad understanding of user‐centred design principles and practices with the ability to lead and collaborate effectively with the other disciplines. A demonstrated ability in managing, coaching and developing senior staff. Regularly shares experiences, learnings More ❯

solution, ensuring it is strategically aligned, scalable, and fit for future needs. This is a high-impact, urgent hire with a strong emphasis on governance, process leadership, and solution design oversight. Key Responsibilities Lead the architectural strategy and governance Collaborate with solution architects and data architects to shape and guide solution design. Act as a bridge between programme delivery … and architecture, ensuring alignment with enterprise goals. Drive design thinking workshops, define the art of the possible, and ensure architectural best practices. Engage with Salesforce as a core CRM platform-guiding its strategic use (not hands-on configuration). Liaise with enterprise architects and SMEs to ensure platform alignment and reuse. Provide leadership and mentoring to the architecture More ❯