2 of 2 Head of Delivery Jobs in the West Midlands

The Role: Head of Delivery Join British Airways as a Head of Delivery and lead the charge in driving digital transformation through agile excellence. This influential role partners with our product teams across one or more domains, aligning strategy with execution to deliver high-impact business outcomes. You will shape, build, and steer high … performing agile teams under the SAFe framework, ensuring delivery of exceptional service, innovation, and value. What You'll Do: Own strategic partnerships with key business sponsors to align product roadmaps with company goals and priorities. Shape and lead high-performing agile product teams, designing the delivery model to meet complex and evolving business needs. Develop and implement … delivery strategies that balance product vision, performance, cost, and quality. Ensure domain performance is tracked and optimised through KPIs including NPS, transaction volumes, SLAs, and delivery velocity. Collaborate with the IAG Tech leadership team to enhance operating models and drive continuous improvement initiatives. Manage budgets and forecasts with discipline, ensuring accountability and financial performance across product domains. What More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned … focussed & shared responsibility for significant business improvements * Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and More ❯