2 of 2 Remote ISO/IEC 20000 Jobs in the West Midlands

operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and / or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and … in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO / IEC 20000. Demonstrable experience of working in a SOX compliant and ISO / IEC 20000 accredited organisation or function. A full driving licence. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management More ❯

operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and / or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and … in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO / IEC 20000. Demonstrable experience of working in a SOX compliant and ISO / IEC 20000 accredited organisation or function. A full driving licence. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management More ❯