2 of 2 Remote/Hybrid Journey Map Jobs in the West Midlands

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive … Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML ...