Technical Support Analyst
- Location
- Birmingham, England, United Kingdom
internal and external customers. Diagnose, troubleshoot, and resolve product-related issues. Reproduce and isolate problems in a test environment. Prepare and modify AutoCAD and MicroStation drawings. Support Quality Assurance and Development teams with software testing and issue reporting. Create technical documentation, issue reports, and best-practice guidance. Communicate product … audiences. About You Degree, diploma, or equivalent experience, ideally in engineering, technology, or a related field. Experience with CAD drafting and proficiency in AutoCAD, MicroStation, and Civil 3D. Fluency in written and spoken German is essential. Strong problem-solving and analytical skills. Passion for technology and learning new tools. ...