8 of 8 Remote/Hybrid Microsoft Intune Jobs in the West Midlands

pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first-contact resolution, automate triage, and free our analysts to focus on complex problem-solving and user experience. This role sits … management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation ...

taking ownership. Essential Experience Proven background in a Senior/3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID/Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/… DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What ...

taking ownership. Essential Experience Proven background in a Senior/3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID/Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/… DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What ...

deploy Infrastructure As Code into Azure – experience with ARM or Bicep templates and YAML pipelines. Experience of cloud native/serverless components hosted in Microsoft Azure including containerisation and App Service Plans Strong system monitoring tooling experience to identify and troubleshoot problems with performance and availability. Ability to communicate … Jira & Confluence for work management & documentation Networking experience – LAN/WAN/SDWAN/Azure networking such as routing, firewalls, network peering etc. Microsoft certifications relating to Infrastructure within Azure. Experience of configuration management database tooling. Why Join Isio Isio is a fast-growing professional services business, that offers ...

deploy Infrastructure As Code into Azure – experience with ARM or Bicep templates and YAML pipelines. Experience of cloud native/serverless components hosted in Microsoft Azure including containerisation and App Service Plans Strong system monitoring tooling experience to identify and troubleshoot problems with performance and availability. Ability to communicate … Jira & Confluence for work management & documentation Networking experience – LAN/WAN/SDWAN/Azure networking such as routing, firewalls, network peering etc. Microsoft certifications relating to Infrastructure within Azure. Experience of configuration management database tooling. Why Join Isio Isio is a fast-growing professional services business, that offers ...

escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support Manager experience Strong Microsoft 365, Azure, Entra ID and Intune knowledge Windows Server and networking experience MSP or Managed Services background Full UK driving licence ...

with the ability to translate technical requirements into business outcomes. Experience with Modern Workplace technologies and solutions such as M365, Google Workspace, MS Intune, MDM Tools. Experience with Azure and/or AWS environments (VM provisioning, storage, networking, IAM, cost control). Scripting and automation knowledge (e.g., PowerShell ...

with the ability to translate technical requirements into business outcomes. Experience with Modern Workplace technologies and solutions such as M365, Google Workspace, MS Intune, MDM Tools. Experience with Azure and/or AWS environments (VM provisioning, storage, networking, IAM, cost control). Scripting and automation knowledge (e.g., PowerShell ...