2 of 2 Remote/Hybrid Order Management Jobs in the West Midlands

experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention, relationship management, and continuous improvement across all touchpoints. Key Responsibilities Strategic Champion improvements to the company brand experience. Drive retention, reduce churn, and maintain CSAT scores … manage small customer orders. Act as primary escalation point and manage case queues. Commercial & Financial Support Account Managers and product teams with opportunities and order delivery. Investigate and resolve credit requests promptly. Report on contractual positions and manage cancellations end-to-end. Work with Customer Success to drive product ...

assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a balanced approach, combining hands-on support and management of network infrastructure with effective communication and coordination with external service providers and international colleagues. If you’re a hardworking individual that’s ready … kick-start your career with an award-winning employer, apply to join #TeamAldi today!Your New Role Lead the day-to-day operations and management of all network technologies (LAN, WAN, WLAN) supporting over 1,200 stores and 14 Regional Distribution Centres to ensure optimal performance and reliability. Develop ...