7 of 7 Remote/Hybrid Performance Management Jobs in the West Midlands

Reporting to: Service Operations Manager Responsible for: Fulfilling the contractual commitments with the customer, guaranteeing satisfaction for delivery outcomes, and accountable for driving aggressive performance management against delivery costs for the account. Job function Reporting to Service Operations Manager the Service Delivery Manager is responsible for ensuring … high-quality services to our tier 1 telecommunications customer and internal stakeholders. The role focuses on maintaining service standards, managing client relationships, monitoring performance, and driving continuous improvement to ensure customer satisfaction and service excellence. Specific responsibilities Use regular service review and other meetings to review customers’ current business ...

identity, and security controls operate effectively to support day to day business operations and absorb change safely. As part of the wider Technology Operations management team, the role balances operational stability, security risk, and performance, ensuring technology platforms are fit for purpose today and capable of supporting future … develop infrastructure and platform engineers. Foster a culture of ownership, accountability and continuous improvement. Ensure appropriate skills coverage and resilience within the team. Support performance management, development planning, coaching and mentoring. Work closely with the wider Technology team and Technology Management team. Act as a trusted operational ...

permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working. Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes - Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits … partners to achieve shared outcomes. - Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes. - Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management ...

someone who deeply understands the DACH market, has a strong marketing foundation, and can combine strategy with hands-on execution. You will own regional performance across marketing, sales, and account development, while building and leading a local team over time. You will act as the regional authority … global objectives but tailored to local realities Act as the senior regional lead, setting priorities, targets, and execution plans across marketing, sales, and account management Build, manage, and develop a regional team over time, including hiring, coaching, and performance management Represent the DACH market internally, clearly articulating ...

trusted advisor to senior technology and business leaders, providing insight on technology risk and control effectiveness Produce clear, concise audit reports for senior management and Audit Committee audiences Identify emerging technology risks and contribute to the development of the annual audit plan Provide assurance and challenge across major change … initiatives, including digital transformation programmes and outsourced services Line manage and develop auditors, supporting technical capability, performance management and progression Undertake quality assurance reviews to maintain consistency and high standards across the audit portfolio Support ad hoc reviews, investigations and consultancy activity as required Profile Professional qualification such ...

DevOps or Platform Engineer with a solid background in software engineering and infrastructure who can bring experience working with the latest automation and config management tooling to create a fully automated deployment environment. In return this DevOps Engineer can expect a dynamic, engaging, R&D driven culture with extensive … premise and cloud (AWS, Azure) exposure - Strong Kubernetes experience - Experience delivering new tooling for infrastructures - Linux/GNU expertise would be a plus - Database performance management (MongoDB, PostgreSQL etc) - A background in software engineering would be extremely useful - A personality who feels comfortable working in a fast paced ...

infrastructure strategy, architecture standards, and technical roadmap across cloud, network, hosting, and end-user computing • Governing and overseeing the Managed Service Provider, ensuring strong performance management, compliance, risk control, and service assurance • Leading the infrastructure workstream for acquisitions, ensuring consistent, secure, and efficient integration of newly acquired businesses … governing enterprise infrastructure environments, including cloud, identity, networks, hosting, and security controls • Proven track record managing MSPs or outsourced partners, with clear ownership of performance, contracts, and technical quality • Experience defining and delivering infrastructure strategy in a scaling or multi-entity organisation • Strong stakeholder communication skills, with the ability ...