9 of 9 Remote Performance Management Jobs in the West Midlands

Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

capture value from the global trend in electrification of transport, is to continue to expand our EV charging infrastructure network. ESB ecars Operations team is responsible for managing the performance and availability of ESB's EV charging networks in Ireland, Northern Ireland and Great Britain from performance management & reporting to fault and complaint analysis, management of … and means to do so. Key Responsibilities Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor and public safety. Contractor and Supplier Management. Management of Maintenance Contractors and chargepoint suppliers. Assist with tender documentation, evaluation and procurement strategies as required. Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in … the EV charging infrastructure network. Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained and to ensure project delivery & performance as well as risk management. Telecommunications: Work with the communications providers to ensure reliable communications with the charging infrastructure. To identify and resolve communications issues when they arrive. Network More ❯

values flexibility, offering hybrid working arrangements and a supportive, collaborative culture where your professional development is prioritised. Enjoy a highly competitive salary package including a cash car allowance and performance bonus, reflecting the value placed on your expertise and leadership. Benefit from flexible hybrid working opportunities that support your work-life balance while enabling you to make a significant … at scale. Champion accountability, quality assurance, and continuous improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service More ❯

at scale. Champion accountability, quality assurance, and continuous improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service More ❯

You will be responsible for developing and maintaining robust project schedules across multiple high-profile rail programmes, as well as leading a team of planners, providing mentorship, guidance, and performance management to drive consistent planning excellence across the board. This is a hybrid working role with a requirement to be in our Warwick HQ on a weekly basis … leading and developing high-performing planning teams. Key Requirements: Advanced proficiency in Primavera P6, with the ability to develop, manage, and analyse complex project schedules. Proven leadership and people management skills, with experience mentoring junior planners and managing planning teams. Proven experience planning large-scale infrastructure projects, ideally within the rail sector, with values up to a3100 million. Excellent … stakeholder communication and engagement abilities, with a track record of collaboration across project management, engineering, and commercial teams. Commitment to continuous improvement, with a proactive approach to planning innovation and process optimisation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an More ❯

You will be responsible for developing and maintaining robust project schedules across multiple high-profile rail programmes, as well as leading a team of planners, providing mentorship, guidance, and performance management to drive consistent planning excellence across the board. This is a hybrid working role with a requirement to be in our Warwick HQ on a weekly basis … leading and developing high-performing planning teams. Key Requirements: Advanced proficiency in Primavera P6, with the ability to develop, manage, and analyse complex project schedules. Proven leadership and people management skills, with experience mentoring junior planners and managing planning teams. Proven experience planning large-scale infrastructure projects, ideally within the rail sector, with values up to £100 million. Excellent … stakeholder communication and engagement abilities, with a track record of collaboration across project management, engineering, and commercial teams. Commitment to continuous improvement, with a proactive approach to planning innovation and process optimisation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an More ❯

paced, high-growth environments. Shape and execute the financial roadmap for ambitious inorganic and organic growth. Lead all M&A financial processes, from due diligence through to integration and performance management. Partner with investors, ensuring alignment across financial performance, KPIs, and long-term strategic aims. Optimise capital allocation and structure to fuel acquisitions and business expansion. Strengthen financial More ❯

and infrastructure are available 24/7/365, while all interactions with third parties are conducted within the agreed SLAs. Some operational processes you will help oversee include: Management of Azure Use of Terraform to deploy to Azure Backup management Service alerting and monitoring Performance management of live services New service commissions and decommissions Disaster …/recovery tests Third-party management and escalation Patch management Firmware upgrades How will I know if I am right for this role? To succeed, you'll be a strong problem solver, communicator, team player, and collaborator. You'll recognize the importance of building effective working relationships across the Society to help deliver our Purpose. As a cloud … computing expert, you'll bring proven experience in disaster recovery (DR), supplier management, and data backup, helping to strengthen both our people and infrastructure capabilities. We're looking for talented, positive people from all walks of life. We're ready to help you develop your existing skills with the right coaching and guidance, offering a fantastic springboard into a More ❯

animal welfare and resilience to animal-borne disease. As the Programme Delivery Partner, across an initial five-year period, Mace will provide a full suite of project and programme management services, as well as PMO and planning, cost and commercial management and business advisory capabilities. The Mace team will be responsible for identifying and implementing innovative solutions such … tailored contracting strategies and advising on delivery requirements such as constructability and logistics. Role: Based onsite in Weybridge 3 days a week you will be responsible for the Information Management (IM) discipline for client projects/programmes, ensuring efficient information management and successful project/programmes. Executes IM function to defined strategy, plans and processes and in line … implementation and development of the Common Data Environment (CDE). Contributes to global Digital Centre of Excellence including body of knowledge, processes, case studies. Responsible for coordinating activities ensuring management and successful project/programmes. Coordinates work activities to achieve agreed objectives and provide performance management, development and coaching. Works collaboratively towards the common goal of net More ❯