3 of 3 Remote/Hybrid Performance Management Jobs in the West Midlands

understand their challenges, goals, and constraints, and shape strategic options that address them. Support the development of operational reporting strategies, including KPI frameworks, performance measures, and decision-support requirements. Stakeholder Engagement Collaborate with executive and senior stakeholders to shape strategies, prioritise capability changes, and define transformation roadmaps. Facilitate workshops … Experience Business Architecture Expertise Strong experience designing Target Operating Models, capability frameworks, and business transformation blueprints. Experience defining operational reporting strategies, KPIs, and enterprise performance measurement. Familiarity with business architecture frameworks (e.g., TOGAF, BIZBOK) and methods for strategic analysis. Consulting & Delivery Proven experience delivering business architecture or transformation initiatives ...

details. Role: Sr. Manager - Service Delivery Location: Birmingham, UK (Onsite – WFO) Must Have skills: ITIL, Managed Services, End User IT Services, Team and Client Management Job Description - Role Summary: Service Delivery & Operations Management Own end-to-end delivery of End User IT Services, including: Remote EUS administration & Endpoint … Support Desktop/Laptop/KIOSK Management (Windows, MacOS, Chromebook) Mobility Services (Windows, Android, iOS) VIP Support Monitor and manage daily operations to maintain SLA and KPI performance. Ensure services are delivered consistently across all locations (onsite, remote, hybrid workforce). Track service health, proactively identify issues, and drive ...

compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes … medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development ...