5 of 5 Remote Proactive Monitoring Jobs in the West Midlands

customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service More ❯

Senior SQL and Web Platform Engineer Location: Birmingham (Hybrid) Contract: 6 Months Fixed Term Contract About the Role We are seeking a Senior SQL and Web Platform Engineer to join the IT Services team of a leading international professional services More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in a customer service/Helpdesk role, with proven track record of More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven track record of More ❯

Splunk to Elasticsearch (ELK Stack). Assess existing Splunk configurations (dashboards, alerts, saved searches, data models) and recreate them in Kibana. Collaborate with Elastic teams to configure alerting and monitoring using Kibana, Elasticsearch Watcher, or third-party tools. Ensure migration plans include validation, rollback procedures, and knowledge transfer. Platform Operations & Incident Response: Maintain Splunk infrastructure in both Production and … User/Admin/Architect . Knowledge of automation tools (eg, Puppet, Ansible). Bachelor's degree in Computer Science, Information Systems, or related field. Key Attributes: Independent and proactive problem-solver. Collaborative and able to work cross-functionally with infrastructure, security, and application teams. Able to work under pressure and prioritize tasks effectively. Strong communicator, both written and More ❯