24 of 24 Remote/Hybrid Root Cause Analysis Jobs in the West Midlands

failover, degradation handling and recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. … expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

scalable tools that streamline internal operations and support high-volume global technology operations. This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion … stakeholders What you will be doing Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack Partner with external software vendors and internal engineering teams ...

/7 enterprise where uptime, performance and stability are critical. Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root-cause analysis. Additional Information Develop and maintain resilient tools, operational APIs and automation for effective system management. Use orchestration and scripting to remove … trace issues from the edge through to origin systems and coordinate effective remediation. Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence. Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows. Drive initiatives that improve reliability, observability, performance ...

across: Hosted voice and VoIP solutions Network design, connectivity and security Site surveys, installations and configuration SBCs and carrier integrations Complex fault finding and root-cause analysis Cyber Essentials assessments Technical pre-sales and solution design New technology and vendor evaluation Technologies including Gamma iPECS Cloud, Wildix … Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi-Fi You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues. You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing ...

challenge constructively. Experience working in waterfall, agile, or hybrid delivery environments. Solid understanding of core BA practices including: Business process modelling Gap and root cause analysis Desirable Experience Exposure to system or billing platform implementations (Ideally not essential) Experience using tools such as Jira, Azure DevOps ...

platform maintenance. Produce and maintain operational documentation, runbook guidance, knowledge articles, and support procedures. Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement initiatives. Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes, and defined change ...

global presence of 15 offices (and 10 delivery centers) across four continents. Role Overview : Key Responsibilities Build AI workflows for exception classification, triage, root-cause analysis, impact assessment and remediation recommendations. Develop agentic workflows involving orchestration, tool/function calling, state management and human-in-the-loop … validation. Correlate new exceptions with historical issues, known root causes, business rules and transaction/data attributes. Build Python and SQL-based services to query, transform and analyze structured enterprise datasets. Integrate AI applications with enterprise APIs, databases, workflow/ticketing platforms and internal data sources. Develop reusable tools ...

application, database, and business teams to ensure successful execution of critical workloads. Support production incidents and participate in on-call rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. ...

Design and test backup and disaster recovery solutions Ensure systems are resilient and recoverable Act as an escalation point for complex infrastructure issues Lead root cause analysis and deliver long-term fixes What We're Looking For 5+ years in Cloud/Infrastructure/Systems Engineering Strong ...

Azure Monitor and Log Analytics Supporting security and compliance requirements Designing and testing backup and disaster recovery solutions Troubleshooting complex infrastructure issues and leading root-cause analysis What we're looking for You'll ideally bring: 5+ years' experience within Cloud, Infrastructure or Systems Engineering Strong hands ...

with virtualisation technologies including VMware and Hyper-V. Support software deployment, provisioning and policy compliance through ConfigMgr and Intune. Investigate recurring issues, carry out root cause analysis and implement preventative solutions. Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing. ...

manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across the estate. Develop, maintain, and enhance UNIX shell ...

Support the implementation of network changes, ensuring solutions align with agreed architectural principles, standards and technical strategy. Analyse network and design issues, carrying out root cause analysis and providing technical expertise throughout the solution lifecycle. Improve solutions and ways of working by supporting change impact assessments, maintaining ...

Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents. Interacting with end users, business stakeholders, vendors, and technical teams involved … Access services. Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement ...

applications and analytics. *Identify upgrades and changes that improve efficiency, resilience, maintainability, security and cost effectiveness solutions. *Troubleshoot data-related system issues, complete root cause analysis to identify effective solutions. *Enhance production monitoring and alerting to reduce resolution times. *Promote and improve standards for development. Essential *ASP.NET ...

upgrade to RISE. This role is Inside IR35 and requires strong collaboration with business users and stakeholders. The ideal candidate will show expertise in root cause analysis, change management, and released delivery. #J-18808-Ljbffr ...

will support a diverse portfolio of applications and guide users through critical technical challenges. Working across hybrid environments, you will perform in-depth root cause analysis, troubleshoot complexissuesand collaborate directly with internal teams and external vendors to deliver seamless platform performance. In this role, you will provide ...

from the start. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside feature delivery and other technical work. Support vulnerability remediation, including root cause analysis and long-term fixes. Track the security of third-party components and dependencies within our products, and lead our response ...

building innovative solutions that make a tangible impact. Working in an AI-first environment provides hands-on exposure to next-generation tools and image analysis, accelerating software delivery and elevating code quality. This role is eligible for inclusion in the companys hybrid work from home policy. Qualifications Solid understanding … highly available systems, including considerations of consistency, reliability, and performance, Comfortable participating in on-call rotations and responding to production issues, including contributing to root cause analysis and postmortems. Additional Information Developing highly efficient, robust quality code for scalable enterprise level solutions. Supporting and enhancing the existing ...

Business Systems Applications Engineer to own and evolve enterprise platforms across cloud and SaaS environments. You will lead technical application support, system implementations and root-cause analysis while partnering with vendors and internal teams. You will mentor colleagues, drive upgrades, optimize architecture, and apply automation ...

Lead provisioning, scaling, and maintenance for optimal performance of critical customer workloads. Security & Resolution: Proactively apply vulnerability remediations, resolve infrastructure tickets, and conduct thorough root cause analyses. Collaboration & Automation: Liaise with AWS/Azure support, communicate clearly with collaborators, and drive automation using tools like Terraform, CloudFormation ...

monitoring-as-code and testing-as-code using Terraform. Create actionable dashboards, SLOs, SLIs, alerts and anomaly detection. Drive reliability improvements, performance investigations and root-cause analysis. What we're looking for Strong hands-on Datadog experience across Synthetic Monitoring, APM, RUM, Log Management, SLOs and alerting. Deep ...

performance. Perform system maintenance tasks, including applying patches and updates in Test, UAT, and Production environments, to maintain solution integrity and security. Conduct thorough root cause analyses for sophisticated technical issues and document findings to prevent recurrence and improve system stability. Liaise with internal product support (GTAC ...