15 of 15 Remote/Hybrid Root Cause Analysis Jobs in the West Midlands

with timely resolutions and clear user communication. Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution. Conduct root cause analysis and recommend preventative measures to reduce repeat issues. Support business readiness for system changes, upgrades and operational improvements. Maintain accurate … supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements, upgrades and business readiness activities. Interested? Please submit your updated ...

Providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact center services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades). Participation in disaster recovery exercises and on-call arrangements is also required. What ...

challenge constructively. Experience working in waterfall, agile, or hybrid delivery environments. Solid understanding of core BA practices including: Business process modelling Gap and root cause analysis Desirable Experience Exposure to system or billing platform implementations (Ideally not essential) Experience using tools such as Jira, Azure DevOps ...

infrastructure Troubleshoot WAMS performance, connectivity, and data quality issues Monitor real-time PMU data flows Support incident, problem, and change management (ITIL) Perform root cause analysis and implement corrective actions Support upgrades, patches, and hotfixes Document solutions and share best practices Collaborate with engineering ...

transformation programmes. Key Responsibilities Operational Management Own day-to-day network operations, uptime, and performance across all sites. Ensure high availability, incident response, and root cause analysis processes are robust and continuously improved. Manage monitoring, alerting and reporting of network performance and capacity. Oversee change management processes ...

credit risk analytics, helping shape smarter collections strategies, reduce bad debt, and improve outcomes for customers.In this pivotal role, you’ll lead deep-dive analysis into customer portfolio trends, build predictive models, and support the transition to an enterprise data lake. Your insights will directly influence operational improvements, strategic … decisions, and long-term financial resilience. What you’ll do: Conduct root cause analysis of debt accumulation trends. Build and refine predictive models for credit risk and debt recovery. Develop and maintain SQL-based reporting solutions to drive actionable insights. Collaborate across teams to align data governance ...

workforce systems and processes, this role is for you. About the Role In this role, you'll lead core data cleansing, transformation, validation, and analysis across a wide range of People datasets. You'll work closely with technical partners and project SMEs to ensure the organisation's future-state … understand workforce trends, change readiness, and data-related risks. Design and execute test scripts related to data validation, system integrations, and reporting outputs. Apply root-cause analysis to data issues and recommend sustainable fixes. Work closely with stakeholders and delivery partners to align data requirements with future ...

migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable) Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance ...

support testing activities, including functional, integration and performance. Excellent problem-solving skills; able to quickly identify patterns across huge volumes of data to identify root cause analysis of high priority incidents/issues and propose appropriate resolution. Extensive experience delivering robust Oracle E Business Suite solutions, including ...

elaborate issues and devise solutions. Skillset Experience: PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and root cause analysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills If you are interested in this role ...

elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and root cause analysis) Batch scheduling tools (eg, Job Scheduler) Strong problem-solving and analytical skills Please send CV for full details and immediate ...

elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and root cause analysis) Batch scheduling tools (eg, Job Scheduler) Strong problem-solving and analytical skills If you are interested in this position ...

clear ownership and timely follow-up on actions. Essential Skills and Experience: Strong knowledge of issue and defect management processes and tools. Proficiency in root cause analysis and problem-solving methodologies. Expertise in creating and interpreting performance dashboards and KPIs. Experience in software integration, with an understanding ...

teams. Drive shift planning, resource optimization, and performance management. 4. Incident, Problem & Change Management Oversee major incident handling for end-user-related outages. Ensure root cause analysis (RCA) is completed and permanent fixes are implemented. Participate and approve change requests related to EUC infrastructure and services. Ensure ...

Services and project delivery activities on behalf of a government customer. Responsbitlites: Providing production support to resolve incidents and problems within Live Services Performing root cause analysis and implementing permanent fixes Supporting ongoing development work for new and existing projects Working across Talend integration services, SAS processing ...