7 of 7 Remote/Hybrid SLA Jobs in the West Midlands

environment. Key Responsibilities Lead and optimise service delivery for Microsoft Cloud solutions, including Microsoft 365, Azure, Intune, Entra ID, and Microsoft Security services Own SLA management, service governance, and escalation processes across cloud and infrastructure operations Collaborate closely with technical teams to ensure effective resolution of incidents, changes, and problems ...

business expectations. Lead the performance strategy for both internal teams and external suppliers, using meaningful MI and reporting to ensure all parties meet SLA commitments and contribute to continuous service improvement. Building strong relationships with suppliers, internal service teams, and business stakeholders will be essential to maximise value from contracts ...

their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training. Key Responsibilities Support and troubleshoot products and systems Investigate ...

performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years ...

approved offerings. Helping improve processes, turnaround times, and sales efficiency. Acting as the link between Sales, Pre-Sales, suppliers, and internal teams. Monitoring SLA's and hitting KPIs around quoting speed, pipeline contribution, and customer satisfaction. What We're Looking For 2 years' experience in sales support, sales admin ...

keeping customers and internal teams updated. Building a pipeline of opportunities within existing accounts by identifying whitespace and upsell opportunities. Following consistent processes, managing SLA's and making sure orders and changes are accurate and compliant. Working towards KPI's such as contacting accounts, renewals, price reviews and order accuracy. ...

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...