6 of 6 Remote/Hybrid SLA Jobs in the West Midlands

technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. ...

fast-paced environment Desirable Windows Server administration Linux administration SQL Server Networking fundamentals (TCP/IP, DNS, Routing, VPNs) Experience working within SLA-driven support environments What's in it for you? Opportunity to work with modern software delivery technologies Exposure to CI/CD, automation and cloud platforms Collaborative ...

communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. A proactive, solution-focused approach with a commitment to continuous improvement. ...

operational capabilities. Define solution scope, client experience blueprints, process and controls design, technology architecture and design, operating model and governance structure, service lifecycle model, SLA/OLA frameworks, regulatory and legal compliance, delivery model, and commercial and pricing models. Ensure compliance with regulatory, security, controls and risk frameworks (e.g. ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates). Triage refund requests accurately and escalate unclear or atypical cases. Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication Reassure patients about refund timelines, progress, and next steps. Communicate with empathy in decline scenarios ...