22 of 22 Remote Service Management Jobs in the West Midlands

Data Integration and Solutions Architecture to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service … of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product … and Delivery Managers who are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing More ❯

Data Integration and Solutions Architecture to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service … of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product … and Delivery Managers who are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

and stakeholders at all levels, ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams, UML, ArchiMate). Familiarity with More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architect, service delivery teams … and the wider stakeholder community. The Service Architect will ensure the new service model supports not only the new M365 services but the continuation of service for existing technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design all functional and technical aspects of a service for business change More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architect, service delivery teams … and the wider stakeholder community. The Service Architect will ensure the new service model supports not only the new M365 services but the continuation of service for existing technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design all functional and technical aspects of a service for business change More ❯

Program, Project & Service Mgmt Team Lead/Consultant Mid-Level Full time Senior Operations Manager Location: Birmingham (Hybrid) We're looking for a proactive Senior Operations Manager to join our Accenture Jaguar Land Rover (JLR) Operations Team . This role is critical in leading the delivery of nameplate reveal content and managing Stage Gate timings for full end-to … Monitor and manage key milestones, timelines, and deliverables across the full launch lifecycle. Ensure all inputs are aligned and deadlines are met by working closely with Accenture teams (Account Management, Project Management, Production). Escalate risks to delivery early, with proposed mitigations, to avoid impact on timelines or quality. Client & Stakeholder Management Serve as the primary contact … not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our More ❯

leader in partnering with companies to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have a thorough knowledge of … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications … GB Posted on 16 May 2025 Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off: 33 days holiday, including bank holidays (and yes … privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to More ❯

on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes … who brings strong technical capabilities and excellent stakeholder communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and … implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is looking for a Master Data Analyst to join their internal … attention to detail Excellent communication and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and priorities Professional, adaptable, and a … strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation Support users with JDE functionality and provide guidance on best practices Audit user access, manage More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills More ❯

Facilitate workshops, stakeholder interviews, and presentations to senior leadership. Essential Skills & Experience: Minimum 5 years' experience as a Business Analyst. Proven track record with ServiceNow implementations or similar enterprise service management platforms. Strong stakeholder management and communication skills across all levels of the business. Skilled in developing clear documentation and visual process maps. Does this sound like More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

seamlessly between external stakeholders and technical specialists. Experience with public cloud technologies (AWS or Azure) is essential alongside database technologies (MySQL, Oracle). A deep understanding of engineering and service management methodologies will be required as well as a demonstrable background in deriving and managing technical requirements. Knowledge of Python and ETL tooling would be highly beneficial. Hybrid More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Security Service Manager Function: Cyber Security Unit: Networks Location: Snowhill, Birmingham, United Kingdom Salary: Competitive with Great Benefits The role holder will own the complete security service management of a security sub domain by maximising the potential of the … security capabilities within that, which form our overall security architecture. The role will include making sure security service management is documented clearly and able to communicate our position for each security domain capability. This will ensure that we are actively pre-empting trends to help shape our future direction by continuously driving improvement to get the very best … products and services that we provide. The role will provide analytics and insights to drive the right decisions in both short and long term scenarios by utilising expert security service management knowledge. This is a great opportunity to be part of a dedicated security architecture team that own, drive and shape security strategies today and into the future. More ❯

and observability. You will monitor the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for effective service management. Collaboration … set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the … creation and management of effective Service Level Indicators (SLI) and Service Level Objectives (SLO) for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and Pager Duty. Excellent knowledge of programming languages including Python, Golang and JavaScript. Knowledge and experience of modern software development techniques and lifecycles. Experience More ❯

Job Description: Job Title Technical Author (Audit) Location Birmingham Corporate Title Assistant Vice President As a member the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team you will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/regulatory findings. … You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation's production throughout its lifecycle. What we'll offer you Hybrid Working … scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Working in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determining the full list of artifacts required to More ❯

in March 2023 when we received our first investment, we’re now a rocket ship and would like you to join (and fuel) that journey! A leading player in service management software, Joblogic provides field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world an all-in-one management SaaS solution … documentation for each partner: Overview, audience, goals Stakeholders and contacts Commercial structure Deliverables, KPIs, and compliance considerations Develop and maintain a repeatable onboarding and communications template 2. Marketing Launch Management Manage end-to-end go-to-market timelines Coordinate the creation and approval of launch assets with the Content and Brand team, including: Blog articles Social media content Email … impact and raise awareness across internal and external channels Skills & Experience Required Experience in a coordination, marketing, or partnerships role (preferably within SaaS or B2B) Strong project and campaign management skills Excellent communication skills, both written and verbal Proven ability to manage multiple projects and stakeholders Confident working cross-functionally and externally Experience with SharePoint, Asana, and HubSpot Familiarity More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts and equipment. Tell me more, tell me more Our client More ❯

and understanding of network security protocols Experience with AWS: EC2, S3, RDS, Lambda Desirable: Experience coding in Python, Java, or Go Exposure to cross-domain solutions Experience in a service management environment Observability best practices and metric-driven reliability improvement Security Requirements Due to the sensitive nature of our work, candidates must be eligible for Developed Vetting (DV More ❯