3 of 3 Remote/Hybrid TCP/IP Jobs in the West Midlands

Line Support Analyst Solihull (Hybrid - 4 / 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation … confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure ...

working knowledge of Microsoft 365 and associated applications. Experience with Active Directory, Entra ID and Windows Server. Good understanding of networking fundamentals, including TCP / IP, DNS, DHCP and VPNs. Experience troubleshooting Windows desktops, laptops and business IT environments. Familiarity with IT ticketing systems ...

operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site / remotely. All while delivering exceptional customer service to our customers. You will be required to travel and work flexibly, including overnight stays. Responsibilities: Represent … deploying and supporting complex IT, telecoms, and networking solutions. Deep understanding of Draytek, Ruckus and UniFi equipment. Solid understanding of the OSI or TCP / IP model. Hands-on experience with monitoring, network diagnostic and network analytics tools. Comprehensive industry knowledge Experience of Cloud ...