3 of 3 Remote/Hybrid Target Operating Model Jobs in the West Midlands

responsible for assessing the current SACM and HAM structure, grouping and rationalising ongoing changes, and ultimately designing a Target Operating Model (TOM) that outlines what the future SACM landscape should look like once transformation activities are delivered. This role will involve: Conducting a detailed assessment … current SACM/HAM model Designing and documenting a Target Operating Model (TOM) Providing process analysis, process mapping, and recommendations for improvement Advising on future tooling and capability enhancements Leading and managing stakeholder engagement across multiple business areas We are seeking an individual with: Extensive experience ...

Centre Operations Manager to lead a large-scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. Key experience required: Senior Contact Centre … leadership within Insurance or highly regulated Financial Services Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and org design Governance, controls, and MI frameworks Hybrid working models Continuous improvement and change Strong track record ...

hands-on role. The successful candidate will focus on fully understanding and mapping existing processes and controls and identifying the best future target operating model. They will not only coordinate activity across finance, operations, HR and integration leads, but will also personally deliver key integration tasks. The role … mergers, liquidations of dormant companies, and post-acquisition restructuring. Own and evolve the "Finance Integration Blueprint," capturing lessons learned to create a repeatable, scalable model for future M&A. Influence senior leadership to secure resources and provide solution-oriented updates on integration milestones. Perform "Go/No-Go" readiness ...