8 of 8 Remote/Hybrid Workflow Jobs in the West Midlands

Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver technical documentation, knowledge articles, and end-user guidance. Build and maintain integrations with third ...

scripting Comfort working across CI/CD pipelines , containerised environments , and monitoring tools A security-first mindset with best practices built into your workflow Excellent communication skills to collaborate with cross-functional teams Bonus experience (not required): Familiarity with hardware-based testing environments Experience in environments with custom runners ...

development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service Catalog Proficiency in JavaScript, HTML, CSS , and ServiceNow scripting Experience working ...

previous analysis experience and use a variety of business analysis methods (e.g. interviews, document analysis, requirements workshops, business process analysis, use cases, task, workflow analysis and facilitation) to elicit requirements and document business processes. Critically evaluate the requirements gathered from various sources and, where necessary, reconcile any conflicts. Prepare ...

processes that deliver a good customer experience as well as SME/technical aims Working knowledge of KPIs and management reporting Ability to create workflow diagrams, bespoke reports and service dashboards Proficient in managing projects, suppliers and relevant stakeholders, ensuring delivery within given constraints Proven ability to translate complex business ...

internal stakeholders to gather insights and pain points. Evaluate opportunities for: Process redesign Automation or RPA (Robotic Process Automation) AI-driven efficiency enhancements Improved workflow management Produce clear recommendations and an implementation roadmap. Present findings to senior leadership and support prioritisation of initiatives. Key Skills & Experience: Proven track record ...

Contribute to enterprise architecture planning and system roadmaps. Produce clear reporting for senior leadership on system performance. About You: Strong experience in systems analysis, workflow development and technical support. Background in complex operational environments (e.g., community services, asset or case management). Skilled in project management and working with enterprise ...

integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. • Define API standards, governance, security and lifecycle control. • Drive workflow automation to reduce manual provisioning and service handling. Data Strategy & Data Platform • Define the enterprise data model and data governance framework. • Lead development and scaling ...