2 of 2 Workflow Management Jobs in the West Midlands

Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation … a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and … with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk/IT Support role, or managing an IT Service Desk Strong understanding More ❯

assets.This includes delivery of vulnerability assessment scanning tooling (Tenable One) to provide PCI-DSS scanning capability to areas of the business when required. Deliver a centralised service dashboard and workflow management tool, linking to a central asset database which provides a single pane of glass across different continual security compliance tooling. This will allow tracking of penetration test … reports and provide clear workflow/ticketing integration with automation of reporting and reassessment, reducing manual effort and delivering a continual security view across the estate. The CMDB and asset inventory list will be used to ensure tracking and coverage of assets across the estate and integration with CSC tooling. Additional capability includes: Providing workflow and ticketing systems … to prioritise and manage requests Workflow capability to track requests for testing and patch assurance A single CMDB/asset database with the ability to provide enriched data against assets Integration with threat intelligence data to prioritise outputs Consolidated single-pane-of-glass dashboard and reporting across technologies Expansion of Tenable capability, moving to Tenable One to exploit the More ❯