3 of 3 Remote/Hybrid CRM Jobs in West Sussex

customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles … case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within ...

third-party partners, ensuring clear communication and alignment throughout Provide technical leadership on Zendesk implementations, troubleshooting issues and guiding best practice solutions across CRM and AI integrations Support pre-sales activities , including contributing to proposals, technical presentations, and solution design Identify growth opportunities within existing accounts, recommending additional services … contributing to internal processes, delivery frameworks, and best practices Requirements Proven experience delivering Zendesk-focused projects in a client-facing environment Strong understanding of CRM platforms and AI-driven solutions Solid experience with project management methodologies (Agile, Scrum, Waterfall) Excellent stakeholder management and communication skills , with the ability to influence ...

Head of IT & Digital Transformation and will own a suite of business systems/software applications that includes Financial Software (Business Central/Dynamics), CRM, ERP, Data Management & HR Systems. You'll work with external vendors, internal stakeholders and technology teams to ensure that the systems are offering genuine business … business systems. The ideal person will come from an Engineer/Utilities/Construction environment and be used to working with ERP, Finance, HR, CRM and other critical business systems but there is flexibility and training will be available for the right person. You'll have worked as part ...