2 of 2 Remote/Hybrid Change Management Jobs in West Sussex

embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will sit at the heart of operational change, process ownership, and technology adoption, ensuring … Ownership Lead and own customer operational processes within the Contact Centre. Ensure processes are designed, documented, optimised, and embedded effectively across teams. ServiceNow Case Management Deployment Play a critical part in deploying a Case Management solution (ServiceNow) into the Contact Centre. Work closely with Technology and the Product ...

Piano Marketing Suite. Managing and deploying changes through a controlled versioning workflow using tools like Bitbucket, being responsible for a structured release management across pre-production and production environments. Working within Tempo to plan your future time and within Jira to manage incoming requests, prioritising workload and tracking time … audience behaviour to help make informed marketing/business decisions. Working knowledge of APIs, JSON and modern web architecture. Familiarity with Jira for ticket management and Confluence for documentation. Familiarity with working within a structured release process, using Git repositories, and operating within defined change management controls ...