3 of 3 Remote/Hybrid Customer Engagement Jobs in West Sussex

architecture and strategic change agenda. You will bring together people, process, technology and organisational capability to simplify how we operate, improve efficiency, enhance our customer experience and enable sustainable commercial growth. You will also provide leadership across Business Architecture, Project Delivery, Business Analysis and Change Management, creating a high … simplify operations, improve productivity and create sustainable new ways of working. Lead the redesign and optimisation of critical end-to-end operational processes, including customer engagement, order-to-cash, depot operations, logistics, engineering and asset management. Drive improvements in customer experience and digital adoption, ensuring our systems ...

triage workflows, and automated playbook logic based on operational experience. Collaborating with product managers to shape product strategy, roadmap priorities, and feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that … align with industry frameworks (MITRE ATT&CK, NIST, ISO 27001) and SOC maturity models. Act as a trusted SOC and cyber defence expert in customer meetings, workshops, and solution design sessions. Support pre-sales engagements by articulating operational value, use cases, and real-world applicability. Deliver product demonstrations ...

trusted advisory skills to deliver impactful software solutions for enterprise and public sector customers. As part of our UK Services team, you'll lead customer engagements from solution design through implementation and adoption. You'll work closely with consultants, project managers, account managers and customers to ensure successful outcomes … while helping shape the future of workplace technology. Working in a hybrid environment, you'll collaborate with colleagues across the UK while maintaining strong customer relationships and contributing to the growth of our consulting practice. What we can challenge you with Lead the implementation of Planon solutions for enterprise ...