3 of 3 Remote/Hybrid Customer Experience Jobs in West Sussex

Durrington, Worthing – Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident … over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business ...

generating revenue, building strong client relationships, and consistently delivering results. Day-to-day, you will be responsible for generating new business opportunities, developing existing customer accounts, and working closely with clients to understand their business challenges and recommend tailored technology solutions. Duties might include: Identifying and winning new business … opportunities through networking, referrals, outbound activity and relationship building Managing and growing a portfolio of existing customer accounts, identifying opportunities to increase revenue and strengthen long-term partnerships Meeting with prospective and existing clients to understand their business needs and present appropriate software and technology solutions Preparing proposals, negotiating ...

team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user … support to colleagues across the organisation. You'll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Deliver first-line technical support and first-contact ...