6 of 6 Remote/Hybrid ITIL Jobs in West Sussex

Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment to dealing with disciplinary matters ITIL 3/4 Specialist training in areas such as: Cyber Security Risk Management Certified Incident Manager PRINCE2/agile project management qualifications MSP Previous experience ...

will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires strong ITIL knowledge, leadership of customer-facing teams, and the ability to drive improvements, performance metrics, and knowledge management. #J-18808-Ljbffr ...

centers and branch offices. You will balance NetOps incident resolution with project delivery, including SD-WAN migrations and cloud security rollouts. The role requires ITIL experience and industry certifications, with hybrid working and a comprehensive benefits package. Collaboration across time zones is essential. #J-18808-Ljbffr ...

Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement. Drive best practice and continuous improvement initiatives within an ITIL-based service management environment. Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service. Requirements Significant experience managing Service Desk … motivate and develop high-performing teams. Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong ...

infrastructure solutions Monitoring system performance, availability and capacity Supporting infrastructure projects, upgrades and improvements Contributing to Disaster Recovery and Business Continuity Working within an ITIL/ITSM environment, ensuring SLAs and service standards are maintained Producing and maintaining technical documentation Acting as a senior technical point of contact and providing … security Virtualisation Storage and server infrastructure Infrastructure automation/scripting Infrastructure as Code Monitoring, performance and capacity management Disaster Recovery/Business Continuity ITIL/IT Service Management You'll also need strong communication skills and be comfortable working with technical teams, business stakeholders, suppliers and third parties. Interested ...

EMEA & APAC) is responsible for maintaining, optimizing, and securing enterprise network infrastructure across virtual regional data centers and physical branch offices. Operating within an ITIL-driven framework, this role balances Network Operations (NetOps) tier-2/3 incident resolution with Network Engineering project delivery, including SD-WAN migrations and Cloud … Required Qualifications Demonstrated professional experience in a regional Network Operations (NetOps) or Network Engineering role. Strong working knowledge of enterprise IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification ...