3 of 3 Service Design Jobs in West Sussex

Role Description: Required Skills: A User Story (4) * B User Query (4) Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users. Plan, design and conduct in-house research to test new service ideas and concept development (including user … requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design). Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing. Work with Service … to convert concepts into high quality stimulus material. Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development. Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material. More ❯

Head of Experience Design 📍 Broadlands Business Campus, Horsham | Hybrid | Permanent Ready to redefine what digital experiences can be? At Benchmark, one of the UK’s leading financial planning businesses and part of Schroders Plc, we’re searching for an exceptional Head of Experience Design to lead the vision, strategy, and delivery of seamless, user-centric journeys across all … digital products, collaborating closely with Product, Technology, and Marketing teams to drive innovative user experiences at scale. From developing a comprehensive UX strategy to leading research initiatives and ensuring design excellence from concept to launch, your influence will be felt at every level of the business. You’ll be the champion of our customers—integrating their needs into every … fostering a culture of creativity, learning, and collaboration. Champion a research-driven approach, running user studies and synthesizing insights that move our products forward. Own and continuously improve our design systems, pattern libraries, and research repositories. Collaborate cross-functionally to support multiple projects, ensuring the highest standards of digital accessibility and design quality. Serve as a critical business More ❯

Head of Experience Design 📍 Broadlands Business Campus, Horsham | Hybrid | Permanent Ready to redefine what digital experiences can be? At Benchmark, one of the UK’s leading financial planning businesses and part of Schroders Plc, we’re searching for an exceptional Head of Experience Design to lead the vision, strategy, and delivery of seamless, user-centric journeys across all … digital products, collaborating closely with Product, Technology, and Marketing teams to drive innovative user experiences at scale. From developing a comprehensive UX strategy to leading research initiatives and ensuring design excellence from concept to launch, your influence will be felt at every level of the business. You’ll be the champion of our customers—integrating their needs into every … fostering a culture of creativity, learning, and collaboration. Champion a research-driven approach, running user studies and synthesizing insights that move our products forward. Own and continuously improve our design systems, pattern libraries, and research repositories. Collaborate cross-functionally to support multiple projects, ensuring the highest standards of digital accessibility and design quality. Serve as a critical business More ❯