Customer Service Manager
horsham, south east england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ACS Executive Search & Coaching
We're Hiring: Customer Service Manager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced Customer Service Manager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer Service Manager (CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As Customer Service Manager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service … Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions. Own and manage service performance, SLA adherence, and escalations. Champion the customer experience at every touchpoint. Quality Assurance More ❯
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