fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
Haywards Heath, West Sussex, England, United Kingdom
VIQU IT Recruitment
experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as the senior escalation contact for complex or unresolved More ❯
