2 of 2 Remote/Hybrid Time Management Jobs in West Sussex

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations … training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently ...

Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional ...