skills, to help as many of the customers as possible to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM. The Service Desk Analyst will ideally have previous … and group policies to help carry out the upgrade work. They may also be required to assist with other IT project work. Service Desk Experience Broad IT Knowledge Windows10/11 MDT SCCM Basic understanding of Networking/AD/Group policies This role is based in Swansea for an initial 6 months, inside IR35 More ❯
skills, to help as many of the customers as possible to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM. The Service Desk Analyst will ideally have previous … and group policies to help carry out the upgrade work. They may also be required to assist with other IT project work. * Service Desk Experience * Broad IT Knowledge * Windows10/11 * MDT * SCCM * Basic understanding of Networking/AD/Group policies This role is based in Swansea for an initial 6 months, inside IR35 More ❯
customer service mindset. You should enjoy problem solving and be comfortable communicating clearly and professionally, especially over the phone. We're looking for someone with: Working knowledge of Windows10 and Microsoft Office Ideally, some experience with network technologies, intranet/internet systems, and Microsoft Active Directory An understanding of ITIL processes such as Incident and … into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants. Employer details Employer name Hywel More ❯
