Head of Technology Operations
- Hiring Organisation
- Jobleads-UK
- Location
- Halifax, England, United Kingdom
data‐driven innovation, providing developers with self‐service, reliable, and well‐documented platform capabilities. Act as the 4th line escalation point for critical system, firewall, switching, and infrastructure incidents that cannot be resolved by support or infrastructure teams. Ensure platforms are cost‐optimised, secure, and future‐proof, working with InfoSec … reliability engineering (SRE), monitoring, observability, and performance optimisation (load times, application speed, latency management). Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls ...