IT Service Transformation Analyst (AI & Copilot)
- Hiring Organisation
- Pontoon
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £550 - £600/day
this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Transformation Analyst (AI & Copilot) Location: Leeds/Edinburgh (Hybrid - ~40% office) Contract Type: 12 months - possibility for extension The Opportunity This role sits within a Service Transformation function … optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify and accelerate support journeys - reducing the time colleagues spend searching for help, raising tickets ...