2 of 2 Remote/Hybrid SLA Jobs in West Yorkshire

Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third‐party IT suppliers, contracts, and licensing. Data‐literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI). Hardworking and can‐do attitude. Solution‐orientated looking to get to the bottom of an issue and use initiative. ...

Facilitate workshops, interviews, and discovery sessions to gather business needs and translate them into actionable deliverables. Capture and prioritise requirements related to service performance, SLA measurement, operational reporting, and dashboard development. Support the definition, tracking, and realisation of business benefits throughout programme delivery. Work collaboratively with architects, product teams, delivery … enterprise or government environments. Experience supporting initiatives involving enterprise archiving, data retention, and backup policies. Demonstrable experience in requirements capture, prioritisation, and definition of SLA reporting and dashboard requirements. Experience defining, measuring, and tracking business benefits and value realisation. Strong stakeholder engagement and workshop facilitation skills. Experience translating business needs ...