5 of 5 Remote/Hybrid SLA Jobs in West Yorkshire

support via a range of communication channels Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain high levels of end user satisfaction, as measured through feedback and survey results Duties ...

communications, and effective resolution. Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. … Minimum 5 years’ experience in a Service Delivery/Service Management role Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement Strong customer‐service orientation with a pragmatic problem‐solving approach Proven advocate and practitioner of ITIL best‐practice processes Experience in a customer‐facing ...

WSSI reporting • Produce finance dashboards including cash flow reporting and management accounts summaries • Develop warehouse/operations reporting including picking & packing KPIs, employee utilisation, SLA compliance and pick heat maps • Work with stakeholders to refine KPIs and ensure dashboards are intuitive and performance-optimised Requirements: • Experience working with ERP/ ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

Please hit the button to Apply and/or call Will Martin at InfraView for further info. Service Manager Framework call offs, Performance MI, SLA s, KPI S, Enterprise Agreements - £50,000 - £55,000 Manchester - Hybrid ...