2 of 2 Remote SLA Jobs in West Yorkshire

SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they ...

business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional … issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administering client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising ...