Contact Centre Tech Engineer - Leeds
Leeds, UK
Hybrid / WFH Options
Hybrid / WFH Options
Lowell Group
daily administration of interaction flows, announcements, and agent configurations. Other responsibilities will include: Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely More ❯
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