2nd Line Support Engineer
- Location
- Ilkley, England, United Kingdom
resolve more complex issues and liaise service outages as necessary. Assist in the configuration and troubleshooting of networking equipment (routers, and firewalls), IP address management, and VPN setups. Maintain clear and professional communication with customers regarding escalated issues, providing regular updates, and managing expectations on resolution timescales. Document … support. Annual performance review. A friendly, welcoming and supportive culture. Development opportunities. Working Environment We offer hybrid working to promote a healthy work / life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute ...