Partner Service Delivery Manager
Wigan, Greater Manchester, North West, United Kingdom
Arrow XL Ltd
at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks? ?Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is … or exceed contractual requirements and minimum standards. Attend Monthly Review Meetings to assess performance and drive improvement, including progression through formal performance management processes as needed. Foster continuous improvement and capacity building across the subcontractor network by ensuring appropriate development plans are in place and executed. Identify and address priority areas for quality and performance … enhancement as part of the Continuous Improvement Plan. Collaborate with senior commercial, operational, procurement, and delivery teams to define contractual performance expectations and set the annual Delivery Partner budget. Re-profile expectations at least quarterly to ensure accurate forecasting, target setting, and resource allocation across the network. Work collaboratively with Operational teams and internal stakeholders to bring More ❯
Employment Type: Permanent
Salary: £65,000
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